terms&cond

TERMS AND CONDITIONS
Thank you for visiting www.bossapalma.com. We have prepared the information below to ensure that
your experience on our website is one you’ll want to repeat. Bossapalma.com provides this site as a
service to its customers. Please review the following basic rules that govern your use of our site. Please
note that your use of our site constitutes your agreement to follow and be bound by these terms. If you
do not agree to these terms, please do not use this site. Since BOSSAPALMA may revise this agreement
at any time, you should visit this page periodically to review the terms of your use. Should you have any
questions concerning any of our policies, please contact us.
BOSSAPALMA C.B (called “BOSSAPALMA”), with the registered office adress of 1 Jovellanos, Palma de
Mallorca, 07001 Baleares (Spain)
Limitation of liability
Given the unpredictability of technology and the online environment, BOSSAPALMA does not warrant that
the function or operation of this website will be uninterrupted or error-free, that defects will be corrected,
or that this site or the server that makes it available will be free of viruses or other harmful elements. As
a visitor to and user of this website, you must assume full responsibility for any costs associated with the
servicing of equipment used in connection with the use of our website. As a visitor to and a user of this
website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this
legal notice and that access is undertaken at your own risk. BOSSAPALMA shall not be liable for damages
of any kind related to your use of or inability to access this website.
Inaccuracies
We endeavour to present the most recent, most accurate, and most reliable information on our website at
all times. However, there may be occasions when some of the information featured on bossapalma.com
may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional
and we apologize if erroneous information is reflected in merchandise price, item availability, or in any
way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims
to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product
information at any time without prior notice. In the event an BOSSAPALMA product is listed at an
incorrect price due to photographical error, typographical error or error in pricing information from our
suppliers, BOSSAPALMA shall have the right to refuse or cancel any orders placed for product listed at the
incorrect price. BOSSAPALMA shall have the right to refuse or cancel any such orders whether or not the
order has been confirmed and your credit card charged. If your credit card has already been charged for
the purchase and your order is cancelled, BOSSAPALMA shall issue a credit to your credit card account in
the amount of the incorrect price.
Availability
At www.bossapalma.com, we go out of our way to select the kind of distinctive merchandise for which the
BOSSA shops are recognized. Please understand that many of our featured items are offered in limited
quantities and, because of their limited availability, stock will not and cannot be refreshed. That means
once an item is gone, it may be gone for good and not appear on the website again. When an item
featured on www.bossapalma.com is no longer in stock, we make every attempt to remove that item
from the website in a timely manner. Most BOSSAPALMA products displayed on the website are available
in select BOSSA shops while supplies last. Keep in mind, www.bossapalma.com does not carry every item
that you would find in our stores, and all web merchandise is not available in BOSSA shops.
Colours
We have made every effort to display as accurately as possible the colours of our products that appear on
the website. However, due to variations in monitor display, we cannot guarantee that your display of
colour will be accurate.
Correspondence
Although we will make every effort to respond quickly to applicable email messages, BOSSAPALMA is
under no obligation to respond to all pieces of correspondence received through this site, or to maintain
your submitted comments in confidence, or to pay compensation of any kind for your comments or
submissions. While we welcome your comments and feedback regarding bossapalma.com, our
merchandise and our services, we do not wish to receive any confidential or proprietary ideas,
suggestions, materials, or information via this website or any email connection. Please note that all of
your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to
our company through bossapalma.com shall become and remain the property of BOSSAPALMA. Any such
disclosure or submission by you is a declaration of the full release of all proprietary claims and/or
intellectual rights regarding your submission. However, we will not use your name in connection with any
such materials, information, suggestions, ideas or comments unless we first obtain your permission or
otherwise are required by law to do so.
• Can I cancel my order?
Unfortunately we are unable to cancel any orders once the order has been placed. You can refuse the
delivery or send the goods back to us for a full refund.
• Am I able to amend my delivery address?
Unfortunately we are unable to change the delivery addresses for parcels to be dispatched once the order
has been placed. Please note, any changes you make to your account after an order has been placed will
not take effect.
• Can I change the delivery address of an order I’ve placed?
Unfortunately not. We recommend carefully reviewing your delivery address before placing your order as
this cannot be changed once the order is placed. We cannot be held liable for lost orders relating to
incorrect addresses entered on an order. Please note, changes you make to your account after an order
has been placed will not take effect.
• What happens if the item I have ordered is out of stock?
All items are subject to availability. Generally, if an item is showing on our website then it is available to
order. However, during busy periods where demand may outweigh the amount of stock we have, we may
not be able to fulfil your order. If this is the case, we will let you know as soon as possible.
Ensuring the privacy and security of your personal information is very important to us. Our Privacy &
Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage
this information and the choices you have to restrict our usage of this information.
Collected information
We collect personal information when you sign up for BOSSAPALMA or our email updates; or contact us
with a comment, question or complaint. This may include, for example, your name, date of birth, email
address, postal address, telephone number, whether you are male or female and your product
preferences.
When you sign-up to receive our email updates, we may also collect optional information such as your
name, post code, and product interests. We use this personal information to tailor our email messages
and to enhance our product and service offerings.
Customer service
When you contact us with a question, feedback or other comment, you may be asked for information that
identifies you, such as your name, address and telephone number. We collect this information to verify
your identity and to help us promptly answer your question or respond to your comment or feedback. We
may retain this information to assist you in the future. We also may use your feedback, suggestions and
comments to monitor and/or improve our products or website.
Website information collected
You can visit our site bossapalma.com without telling us who you are or providing us with any personal
information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other
related information such as page requests, browser type, operating system and average time spent on
our website. We use this information to monitor and improve our website.
We use cookies and similar technologies to collect information about the pages you access or visit.
Cookies are bits of information that are automatically stored on your computer so we can recognise you
when you return. We use cookies to better understand your use of the BOSSAPALMA website so that we
may continue to refine and improve the website. If you do not wish to have cookies on your system, you
can set your browser preferences to disable them. However, if you decide not to accept cookies, you may
not be able to take advantage of all of the features on the BOSSAPALMA website. The information
collected through cookies may be combined with other identifiable personal information (such as
demographic information) from our records and other sources. We may use this combined information for
future marketing initiatives and to help us improve our website presentation.
Information we share
We may use service providers to process data, host our website, and send emails, in order to help us
better understand your use of our website and refine and improve the website. These companies may
store and process this information in Spain.
We may also disclose specific personal information about you if required by law, governmental request or
court order if, based on our good faith belief, it is necessary to conform or comply with such law, request
or court order.
Retention of personal information
We only keep your personal information as long as necessary for the purposes we collected it, or as
otherwise required by law.
Security and personal information
Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards
in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of
personal information in our custody and control. We have implemented measures in an effort to
safeguard the personal information in our custody and control, including only providing access to
personal information to employees and authorised service providers who require such information for the
purposes described in this Privacy & Security Policy.
To provide you with an increased level of security, online access to certain personal information may be
protected with a password you select. We strongly recommend that you do not disclose your password to
anyone. We will never ask you for your password in any unsolicited communication.
Policy changes
We may periodically update this Privacy & Security Policy for new, unanticipated uses not previously
disclosed. Any changes made will be posted here. We will treat your personal information in accordance
with the Privacy & Security Policy in place at the time your information was collected.
Contact us
Feel free to contact us with any questions about our Privacy & Security Policy or the manner in which we
treat your personal information or to withdraw your name from an email or other marketing list.
If you wish to access or update the personal information we have about you, or to correct factual errors
in our records, please contact us as set out below. To protect your privacy, we will take reasonable steps
to help verify your identity before granting access or making corrections.
BOSSAPALMA Customers Service
C/ Jovellanos 1
07001 Palma de Mallorca (SPAIN)
Our Customers Service telephone number is +00 34 971725487